TransUnion Cibil Customer Care No. 022-6140 4300
All India Number(s):
022-6140 4300 (Consumer Helpline, Mon-Fri, 10am-6pm)
Website:
IVRS Menu
022-61404300Please select your preferred language : English, Hindi
- Press 1 : To receive an SMS with link to chat.
- Press 1 : To receive chatbot link through SMS on the number you are calling from.
- Press 2 : To receive chatbot link through SMS on your alternate number.
- Press * : To listen to this information again.
- Press 2 : To continue
- For consumer civil report, score & queries.
- For consumer civil rank, commercial report, & query.
careers [at] transunion [dot] com (Careers)
Install App
Important Link
Grievance Redressal Mechanism
- For online submission of Customer grievance, please visit. The query will be forwarded to Manager-
Consumer services, customer need to note the valid Service Request Number to escalate an issue. - Customer will receive a response in 15 days for Level 1 escalation.
- In case customer does not have a valid Service Request Number and wishes to raise an online dispute,
then please visit. - In case customer do not have a valid Service Request Number and needs clarification for any other
type of query then please visit.
- If the customer is not satisfied with the response received at Level 1, customer can escalate grievance
to Assistant Vice President-Consumer Services. - Customer will need a valid Service Request Number and Level 1 Online Grievance ID to escalate at
the next level. - Customer will receive a response in 10 days.
- If the customer has already raised concern at Level 1, customer need to wait for 15 days before escalating
to Level 2.
- If the query is still not resolved, customer can escalate the matter to Chief Operating Officer.
- Customer will need a valid Service Request Number and Online Grievance ID of Level 2 Escalation to
submit the escalation to Level 3. - Customer will receive a response in 8 days.
- If the customer has already raised concern at Level 2, customer need to wait for 10 days before escalating
to Level 3.
Registered Corporate Office
TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Phone : 022-66384600
Fax: 022-66384666