SmartbuyGlasses Customer Care
Website:
Emails
- customerservice [at] smartbuyglasses [dot] co [dot] in (For support)
- operations [at] smartbuyglasses [dot] com (For corporate queries)
Important Links
Shipping
- Shop from our Fast Shipping Designer Sunglasses & Eyeglasses Deals
for same day shipping within 24 hours of placing your order. - Allow delivery within 5-11 working days when choosing from our
full range of over 80,000 designer eyewear styles. - If a delay occurs, customer will always inform you promptly via
email so that you can keep track of your order. - For more information please read.
Warranty
- An exclusive offer 24-month warranty from the date of purchase against all
manufacturers’ defects on all optical frames, sunglasses and prescription lenses. - Manufacturers’ defects mean flaws or defects arising from the manufacturing
process. Normal wear and tear, accidental damage from handling or improper
use are not covered. - Please note that contact lenses come with a 3-month warranty covering
manufacturers’ defects. - For more information please read.
Return
- All of our designer eyewear, prescription eyeglasses and contact lenses are
eligible for return within 100 days of receipt of shipment and you can decide
whether you prefer to receive a refund or an exchange for another items. - Please submit a return request and Customer Service team will provide you
with the RMA (Return Merchandise Authorization) number and the address
to which the items will be returned. - For more information please read.
Global Offices
| Location | Address |
|---|---|
| Hong Kong | Motion Global Limited, 1/F Cheung Hing Industrial Building, 12P Smithfield Road, Western, Hong Kong |
| UK | SmartBuyGlasses, Unit 0898, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK |
| USA | SmartBuyGlasses, PO Box 303, Wrentham, MA02093, USA |
| Germany | Sovereign Courier GmbH C/O Smart Buy Glasses, Frankfurter Straße 85 65479 Raunheim |