Kotak Mahindra Credit Card Customer Care No. 1800 209 0000

Organization: 

Toll free Number(s): 

1800 209 0000 (Unauthorized transaction/Credit card, 24*7)

1800 266 6666 (Privy & Wealth Customers)

All India Number(s): 

1860 266 2666 (Customer Contact Center)

76690 10000 (Missed call no. to Activate Card )

Website: 

Check Official Website

Emails

• Customerfirst [at] kotak [dot] com (Customer Suppt)
• service [dot] bank [at] kotak [dot] com (Customer Service Centre)
• Credit [dot] Counsellor [dot] Kotak [at] gmail [dot] com (For Credit Counselling)
• customerfirst [at] kotak [dot] com (Kotak SMS Banking)
• service [dot] carfinance [at] kotak [dot] com (Kotak Car Finance)
• service [dot] securities [at] kotak [dot] com (Kotak Securities)

Install App

Important Links

• Frequently Asked Question (For Credit Card)
• Help Centr (For Credit Card)
• Service Request
• Report a Lost Or Stolen Card
• Activate Or Deactivate Your Card
• Generate PIN (For Debit/ Credit/ Gift/ Forex Cards)
• Exsisting Customer Portal
• ATM & Branches Location

SMS Service

SMS Service <Keyword> to "5676788 Or 9971056767"

To Know	Keyword
Card Blocking	K CCLOST< Last 4 digits of your Kotak Credit Card No.>
Your current amount due	CCBAL < Last 4 digits of your Kotak Credit Card No.>
Your amount due as per last statement	CCDUE < Last 4 digits of your Kotak Credit Card No.>
Your last three transactions	CCTXN < Last 4 digits of your Kotak Credit Card No.>
Your last payment received	CCPYMT < Last 4 digits of your Kotak Credit Card No.>
Your total spends this month	CCSPND < Last 4 digits of your Kotak Credit Card No.>
Your available credit balance	CCAVBL < Last 4 digits of your Kotak Credit Card No.>
Your credit card  application status	CCAPP < your 13 digit Application No. >
PVR Coupon Balance(Unclaimed)	PVRBAL
Claim PVR Coupon Codes	PVRKCC <First 3 Wds Of the month>
Physical ATM PIN	CCPIN
VBV Unblocking	KOTAK UNBLOCK <Last 4 digits of your Kotak Credit Card>
Card Replacement	REPLACE
Card Redisptach	DISPATCH
Last 3 Transactions /Debits	K CCTXN A
Total Spends In The Current Bill	K CCSPND A
Pre-OTP f IVR	KOTP < Last 4 digits of your Kotak Credit Card No.>
Your credit card reward point balance	CCREW < Last 4 digits of your Kotak Credit Card No.>
IVR Transaction Passwd(OTP)	KOTP<Last 4 digits of your Kotak Credit Card No.> to
To convert your transaction into EMI	SMS EMI to 5676788

Kotak Credit Cards / LAS

Grievance Redressal

Levels	Procedure
Level 1	Submit online request form Call at 1860 266 2666 Write at : Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013 Contact through inbox section on Net Banking. Visit Branch Turn around time of grievance redressal
Level 2	If you, not received satisfacty response at level 1 within 7 wking days, send an email to our Service Assurance Centre. previous Service Request No. is required Download Grievance fm
Level 3	If you not got satisfacty response at level 2 within 5 wking days, send email to nodal officer. Address: Kotak Infiniti, 4th Floor Zone 4Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097 Mon to Fri (10.00 am to 6.00 pm)
Level 4	If you received unsatisfacty response at level 3 within 5 wking days, plz escalate to Principal nodal officer. Name:Mr. K. Vora (Senior Executive Vice President ) Address:Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E),  Mumbai - 400097 Email : Mon to Fri(10.00 am to 6.00 pm)
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman